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KBB and merchant services provider, Simon Acres Group has launched a new series of online training.

The first online course will be available from Friday 11 December, covering customer engagement and sales. This one hour, KBB specific retail sales training is taken from content previously endorsed by OAL, and provides a foundation for more advanced training which will be released in January 2021.

The pre-recorded content, delivered by Simon Acres will cover best practice in customer engagement, understanding needs, objection handling techniques, how to agree the next stage and alternative options in closing the sale.

Simon Acres says, “The course is jam-packed with tips and advice that will provide smart solutions and help retailers achieve more profitable sales.

“The course is easy to access, with clear digestible modules and can be done at any time in the convenience of a student’s own home.”

A film that explains more about the course can be seen here.  


Vasco has reported a significant increase in demand for innovative electric radiators and electric heating solutions.

In recent years the demand for more economical and environmentally friendly heating solutions has been rising and electric heating has evolved into an energy-efficient, user-friendly and durable solution. This is especially true when used in combination with a heat pump and solar panels.

Just 1m of the UK’s 27m homes have low carbon heating but this is changing with increased interest in climate change and the government’s current policy to ban gas boilers in new builds from 2025. The result is electric radiators and heaitng solutions are a key option.

A market leader in designer radiators, Vasco is committed to providing electric heating solutions by designing and manufacturing a wide range of innovative systems, to create an optimum indoor climate.

Vasco app Climate Control – Wi-Fi module

Vasco’s design radiators can now be controlled in 3 ways: manually with an RF thermostat, via home
automation or via Vasco’s Climate Control app.

Vasco’s Climate Control app enables you to control your indoor climate with ease. The new E-Volve Wi-Fi module, controls electric radiators via your home Wi-Fi network as well as under floor heating and ventilation, so all work together as efficiently as possible The compact module communicates via Bluetooth; you place a small temperature sensor in the room and away from any drafts that may alter the temperature reading. The configuration takes place via the Climate Control app on your smartphone, the system takes into account current weather conditions, plus previous measurements and settings. This allows the user to set 4 standard custom scenarios: Get up, go away, go home and sleep mode.

Vasco evolve wifi module
Vasco Evi

E-Volve Wi-Fi is available for All Vasco’s electric bathroom radiators including: Iris, Agave, Aster,
Carré Bad, Zana Bad, Viola and Niva.

Electric heating with aluminium radiators Oni-EL and Beams Mono-EL

In addition to being energy efficient Vasco offers environmentally friendly options with the Oni-EL
and Beams Mono-EL both are produced from recycled aluminium and are available in the extensive
Vasco colour range. On both radiators, the electrical resistance is completely eliminated thanks to a
cover plate at the back, which is the same colour as the front. The receiving module is also
completely invisibly integrated in the rear.

Vasco Oni electric radiators
Vasco Oni

• Pictured here, Oni-EL is the electric variant of the water-carrying Oni, the thinnest Vasco radiator ever (only 8 mm); along the side you can only see the butterfly-thin radiator profile. It has 2 variants: type O-NPEL with a ‘closed’ flat front plate and type OP-EL with 2 recesses; which are convenient for drying towels. With its fast response time, Oni-EL combines all the benefits of electric heating comfort with a refined design. Thanks to the multifunctional thermostat, the radiator can be set completely as desired.

• Beams Mono-EL, combines all the benefits of electric heating with its sleek design and fast reaction time. The tight vertical profiles (150 mm wide) are fitted with additional fins to increase heat dissipation. The resultant minimalist look also enables you to choose from one or more vertical elements. The plug & play concept of the electric radiator ensures easy installation and the multifunctional thermostat guarantees stress-free operation.


About Vascowww.vasco.eu
Vasco offers a wide range of innovative and sustainable total solutions in the field of heating,ventilation and cooling for an optimal indoor climate. For example, Vasco delivers high-quality and internationally acclaimed design radiators that are characterized by the combination of top design and functionality. The quality brands for panel radiators are Superia in Belgium and Brugman in Germany, France, Poland and the Netherlands. In addition to radiators, Vasco is also an important player in the field of ventilation and underfloor heating. Vasco radiators are guaranteed with a quality guarantee for a period of 10 years on waterproofness and lacquer. The production companies are located in Belgium, the Netherlands and Poland. Vasco, headquartered in Dilsen (BE), has approx. 500 employees and is part of the Swiss Arbonia Group.

Ideal Standard, best known as a manufacturer of bathroom products, has launched its new Cerafine D and O ranges – two easy-to-clean brassware collections which feature outstanding performance capabilities and stunning aesthetics for homeowners.

The elegant ranges have unique designs that make them perfect for contemporary residential bathrooms. Both collections comprise basin mixers, mini basin mixers, dual controlled bath fillers and dual controlled bath shower mixers.

Cerafine D products incorporate soft, geometric shapes to reflect current home design trends, and are able to stylishly complement both square and round-styled ceramic suites. Cerafine O brassware features slim, elegant cylindrical spouts, and is suited for more minimalist bathrooms.

Ideal Standard Cerafine D & O

Designed with user comfort in mind, all Cerafine D and O basin mixers are equipped with a 5l/min aerator. This feature limits the maximum water flow to help the end user save on utility bills, and also introduces air into the waterflow for a softer, foamy feel. Comfort is further enhanced by the inclusion of LightMove® technology on both mixer ranges, allowing easier temperature adjustment between 34°C and 42°C, ensuring safety and preventing the risk of scalding.

The basin mixers in both collections also incorporate Ideal Standard’s unique FirmaFlow® ceramic cartridge. The cartridge has a lifetime of 500,000 operating cycles, which is more than twice the requirement to meet WRAS standards and equates to 10 to 15 years of regular, daily use. This means homeowners can enjoy maintenance free performance for more than twice as long as the industry norm. Additionally, all products featured in the new Cerafine collections incorporate SmartShine® finishing, making cleaning and maintenance much easier for homeowners.

Commenting on the new collection, Anil Madan, Specification Marketing Communications Manager, Ideal Standard said: “Cerafine D and O are beautiful new collections which bring comfort, outstanding performance and safety together. At Ideal Standard, we’re always investing in and expanding our ranges to provide customers with the most up to date, stylish additions to suit their bathrooms. These ranges fit perfectly with modern design trends.”

For more information on the brand new Cerafine O and D collections, visit www.idealspec.co.uk/product/CerafineD-CerafineO.html.

More news from Ideal Standard

In light of the European Union’s ‘Green Deal’ climate targets, ISH digital has announced it will host leading manufacturers of heating technologies, solutions and systems that can make a major contribution to the achievement of these climate targets. In parallel to this, the ISH Technology and Energy Forum will provide comprehensive information on the current political framework and conditions for the heating market.

The EU wants, by 2030, to have reduced its greenhouse gas emissions by 60 percent compared with 1990 levels. Before the introduction of the Green Deal, the target was a 40 percent reduction. This tightening of targets also has far-reaching consequences for the largest energy consumer in both Germany and Europe – the heating sector. So, in Germany alone, annual savings of 72 million tonnes of CO2 will need to be achieved by 2030.

The President of the EU Commission, Ursula von der Leyen, announced the Green Deal on 11 December 2019. At the heart of the programme lie two main targets. Firstly, the EU is to become climate neutral by 2050. Secondly: the EU is to bring its greenhouse gas emissions down to 60 percent less than the 1990 levels. For these ambitious targets to be achievable, all sectors of the economy will have to make an active contribution. “We welcome the fact that the EU is driving forward with climate protection so consistently,” says Uwe Glock, President of the Federation of the German Heating Industry (BDH). “The heating industry is ‘green deal ready’ and can make a significant contribution to the reduction of CO2 in the building and real-estate sectors.”

Green Deal in buildings: different energy mix required

The BDH has calculated that it is, indeed, technically possible to implement the Green Deal in the building and real-estate sectors. The strategy for reaching the goals is based on three cornerstones. The use of modern heating technology has a central role to play. In Germany alone, more than one in two heating systems is technically out of date and uses more energy than is necessary. The same is true for existing installations throughout Europe. What is needed here, then, is to significantly increase the rate of modernisation, to the point where it doubles in speed.

The heating industry offers an extensive portfolio of products for this. Alongside condensing boiler technology, which, in the case of gas-fired versions, can already handle an admixture of hydrogen (‘H2 ready’), there are heat pumps, CHP units and fuel-cell heating, wood-burning boilers and hybrid systems, available for use in both new and existing buildings.

As well as modernising the heating installations themselves, further CO2 savings can be achieved through upgrades to the building envelope, such as improving the insulation.

A third key element involves a change in the heating market’s energy mix, which will be needed to further reduce CO2 levels. And there are, indeed, green perspectives for the two main fuels – natural gas and heating oil – in particular. Large amounts of CO2 can be saved by using ‘green gases’ – biomethane or hydrogen, for instance. Using a ‘power-to-gas’ process, excess green electricity can be used to generate natural gas. By using progressive forms of organic or synthetic fuels based on the principle of ‘power-to-X’, oil heating systems, too, can look forward to a climate-neutral future. Added to this is the use of CO2-neutral energy from wood, and electricity from renewable sources.

Attractive supplementary programme including Technology and Energy Forum

In the supplementary programme at ISH digital 2021, the BDH will, with its partner associations, again be organising the Technology and Energy Forum. This is all about current political framework conditions in the heating market and ways in which the ambitious climate targets can be turned into a reality in the building and real-estate sectors. Under the heading ‘Green Deal Ready’, participants will be able to learn all about the current state of the art in modern heating technology. In addition, the future of the different fuels on the heating market will have a major part to play on the journey to climate neutrality. The multimedia special show will be accompanied by live events with distinguished representatives from the worlds of politics and industry and the professional associations, together with extensive background information on the partner associations.

ISH Digital will be held from 22 to 26 March 2021. Detailed information about the event can be found at: www.ish.messefrankfurt.com.

Lakes, one of the UK’s leading manufacturers of innovative showering spaces, has been awarded Carbon Neutral Plus certification for its UK operations in recognition of the company’s continued commitment to reducing its impact on the environment.

Lakes was awarded the Carbon Footprint Standard in March 2019. Since then, the company has gone above and beyond to reduce its carbon emissions even further, offsetting more CO2 emissions in 2019 than its UK operations generated.

More than half of the CO2 emissions offset by Lakes in 2019 were attributed to tree planting schemes in Kenya and in the UK, including the planting of over 200 trees at a local school in Gloucester. Lakes is also supporting projects to protect the Amazon rainforest, provide water purifiers for Cambodia, and improve boreholes in Uganda to provide clean drinking water.

As well at its focus on UK and global environmental projects to offset its carbon emissions, Lakes has been working to be more resource responsible, and the company leads the industry in its commitment to reducing waste. Last year, Lakes introduced 100% recyclable packaging to remove approximately 2,000 kilometres of banding and nearly two million pieces of polystyrene a year from landfill. It also committed to 100% recycling all of its product waste (primarily glass and aluminium) and all recyclable site and office waste. Thanks to these proactive steps, Lakes has already saved 298 trees from paper and cardboard production through the recycling of 76% of its waste this year1.

Mick Evans, Lakes Operations Director, says: “We are absolutely thrilled to be certified as Carbon Neutral Plus. The sustainability of our business has been a significant focus over the last 18 months and one that we will remain strongly committed to. We’ve introduced big changes in our packaging and processes to reduce waste, and invested in projects which improve the environment in the UK and further afield. There is no planet B, and we all have to go above and beyond to make a difference and lessen the environmental impact we make, while still delivering the high quality products and first class service our customers and partners expect from us.”

Zoe Booth, Environmental Consultant at Carbon Footprint Ltd adds: “Lakes has taken leading and responsible steps to mitigate the current climate emergency, going above and beyond to offset more CO2 than their UK operations produced.”

For more information visit www.lakesshoweringspaces.com

The new Kaldewei Ming washbasin is luxurious and Asian-inspired, it joins Kaldewei’s sustainable steel enamel portfolio.

Ming’s design is unique in its segment. Its shape typifies both the traditional and the modern. The lines of this delicate washbasin bowl produce an elegant, sculptural shape ideal for distinctive interior designs. It also offers comfort thanks to its generous depth and, with hygiene in mind has an easy-to-clean glass surface.

Ming combines unique design with sustainability

The Ming’s most striking design feature is its elegant shape. Convex curves form a sensual outline, the neutral black and white tones used remain unobtrusive, allowing for plenty of scope within individually designed washrooms.

Like all Kaldewei products, the Ming is made of superior steel enamel. This material features a flawlessly glazed surface and is extremely long-lasting and ultra-hygienic. Steel enamel is 100 per cent recyclable and is one of the most sustainable materials available for modern bathroom fit-outs. This washbasin bowl is easy to clean and extremely resistant to external impacts just a few of the reasons why Kaldewei offers a 30-year product guarantee for its steel enamel products. The Ming is available in four different colours: lava black matt, polished black, alpine white and alpine white matt.

Musician and photographer Bryan Adams showcases Ming with a powerful message

Guided by the motto “naturally connected”, legendary musician and award-winning photographer Bryan Adams has artfully showcased the new Kaldewei Ming washbasin bowl. He aims to highlight connectedness and awareness of hygiene in turbulent times. Applying a keen eye for detail, Adams gives us an intimate look at being together: with simple hygiene measures we extend our hands to each other – to our family, our friends and our partners. It’s a message that is both highly topical and timeless – and one which is perfectly reflected in the Ming’s classic design.

Saniflo has launched a comprehensive new catalogue, it is colourful, easy to follow and showcases a raft of new products including grease traps, submersible pumps, larger lifting stations and a boiler condensate pump.

The new catalogue provides clear and concise guidance regarding which products are best suited to a range of applications – from small homes to large commercial premises – and features useful information about the brand’s history and global presence, the factory in France, noise levels, support, warranty and an overview of the Saniflo proprietary macerating technologies.

To receive a copy of the new Saniflo catalogue for 2020 please email marketing@saniflo.co.uk, call 020 8842 0033 or visit the website: www.saniflo.co.uk

More news from Saniflo

The Unified Water Label has been included within the criteria of energy saving taps, by the Energy Saving Trust, in a new initiative designed to encourage consumers to replace their old appliances with new efficient ones.

The European funded, energy efficiency project called HACKS (Heating and Cooling Knowhow Solutions) is promoting the energy efficiency message via a variety of consumer focussed channels, including their own website www.toptenuk.org. This website has been established for several years, and is a reliable and trusted tool, and source of information for energy-conscious consumers.

UWL managing director Yvonne Orgill said, “I am delighted that the UWL has been recognised within this project. It is an important channel for us to educate consumers about the link between water and energy efficiency, and promote the benefits of looking for products that display the label.

“I hope that many other organisations will support the HACKS project, as it is only by working together as one, that we will deliver our message and help drive forward change.”

KEUCO Sanitiser Dispenser – a stylish way for everyone to sanitise their hands

Where the design of functional accessories is concerned KEUCO claims to have set new standards with its
sanitiser dispensers. They have a number of new models; each one is suitable for different areas
and locations depending on the environment and form of application required. All of the new
dispensers combine design with functionality to meet hygiene requirements, whilst incorporating
KEUCO’s own sense of style; creating a distinguished design with state-of-the-art hygiene
properties.

Stable, high quality and always ready to use

Design object or functional accessories? In today’s COVID climate sanitiser dispensers have
become a must for every property. KEUCO’S dispenser with its straightforward, linear design
language originates from the pen of the design office Tesseraux + Partner, Potsdam. These
simple elegant styles – with technical features that have been almost invisibly integrated in the
design – are typical for KEUCO. These dispensers make a stylish addition in an entrance or waiting
area, in fact, any location where people gather.

KEUCO Sanitiser Dispenser

The dispenser’s extraordinary appearance is a combination of high-quality workmanship and the best materials all combined within a strong, eye-catching design. They are easy to operate: just press the big, buzzer to dispense the sanitiser. The storage container is discreetly hidden inside the column and can be easily refilled with a liquid or gel sanitiser of your choice.

Variety in design

KEUCO sanitiser dispensers offer a wide variety of different colours and colour-combinations including plain coloured, multi-coloured, black and white or elegant metallics and for multi-site requirements, they can even create bespoke options with your own brand identity. From subtle to catwalk – this collection provides the perfect solution for every room, whether in a public building, office, boutique or hotel.

KEUCO makes a practical design statement in the entrance area

Pictured top: Slim, free-standing and stable; the sanitiser dispenser variant with shiny chrome head provides an elegant finishing touch whilst ensuring ease of use. The chrome top is simple to remove, just pull upwards and the supply bottle is revealed ready to be refilled. The large base plate ensures stability and catches stray drops of sanitiser during use.

VitrA has expanded both its Designer Collection and the recently launched Signature Collection with a new range of Origin brassware, showers and accessories.

The subtle, elegant design is the key theme of the outstanding new Origin brassware and accessories range from VitrA. Origin presents retailers, designers and consumers with a complete and versatile collection that is the perfect partner for contemporary sanitaryware.

There are over 150 pieces in the collection including monobloc taps in four heights, wall and deck mounted mixers, and both concealed and exposed thermostatic and manual showers with a choice of handheld or fixed overhead showers. A comprehensive range of accessories complements taps and showers. All pieces are available in chrome, brushed nickel, copper and matt black finishes.

VitrA Origin Showerhead

“This is a beautiful, comprehensive collection,” comments Marketing Manager Margaret Talbot. “The design-for-all ethos can be seen throughout with the choice of finishes, sizes and product types.  Top-quality materials have been used with cartridges that allow light fingertip control and deliver an efficient flow rate.  There are products to satisfy the most demanding specification with basin mixers, baths, showers, wet rooms, WCs and complementary accessories.

VitrA Origin also includes colour-matched bottle traps and waste covers. The exposed and concealed shower systems can be installed using VitrA’s innovative Minibox and V-Box systems.”  Origin taps require an operating pressure of 0.3 bar.

www.VitrA.co.uk

Pictured: Origin shower in matt black from VitrA