Bathroom, appliance, sink & tap distributor, PJH, has further enhanced its class-leading online sales channel, the Partners Portal™ (www.partners.pjh.uk), adding a host of new functions, centred around supporting yet further its nationwide network of independent retailers and merchants.
Over the last two years, the Partners Portal™ e-commerce site has seen significant growth now accounting for approximately 70% of PJH sales.
Feedback from PJH’s “Voice of the Customer” programme, has helped guide the development of Portal features and functions to provide the ultimate online customer experience.
The ‘My Dealer Support’ zone of the Partners Portal™ has been re-designed to offer users the ability to use a suite of PJH marketing resources, conveniently packaged in one central hub and serves as a valuable ‘self-service’ tool for PJH’s customers to use.
For example, customers can now easily order marketing support material such as brochures, point-of-sale and furniture swatches, which PJH provides for both its own-brand ranges as well as other big brand names. The support zone also offers the ability to view Portal feature videos and ‘How To’ guides, as well as access and download all product data, pricing files and high-res product images – which is particularly handy for stockists who regularly request such collateral for their own marketing activities.
The whole dealer support zone puts the customer in control of accessing exactly what they need to support their own business needs and is updated constantly as products and marketing materials continuously evolve, so customers will always be up to date.
Live chat function
A new ‘Live Chat’ function has also been launched, a helpful customer support resource for enhanced communications, to help assist and resolve online enquiries faster. And other developments include a new function for account holders to make invoice-specific online payments, as well as a feature to add specific delivery instructions to individual orders.
Speaking about the upgraded Portal, Sally Hough, PJH’s Multi-Channel Marketing Manager, said: “The new features further enhance the appeal and usability of the PJH Partners Portal™, which continues to grow as a revenue channel month-on-month. The Portal is constantly evolving – in direct response to feedback – and we will continue to push forward with ever more innovative features and functions to provide our customers with great service and support.”
To find out more about the updated PJH Partners Portal™, contact PJH on:- Tel: 0800 8 77 88 99 or visit the web site: www.partners.pjh.uk
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