KBB Distributor PJH has further enhanced its class-leading e-commerce site, the Partners Portal™ (www.partners.pjh.uk), bringing several new features and functionality to support its growing network of retailers.
Developed from feedback received through PJH’s “Voice of the Customer” (VOTC) programme, Partners Portal™ now adds a Digital Paperwork function which allows customers to view and download important documentation such as invoice and credit paperwork as well as delivery and collection notes, with proof of delivery containing signatures and times stamps for ease and simplicity.
Plus, a new Returns & Credits function enables the full returns process to be managed online through the Portal. Customers can raise and manage their returns, including selecting collection dates.
With the number of customers using the Partners Portal™ growing month-on-month, and average transaction values increasing too, the addition of these two new features to the constantly evolving platform, vastly improves PJH’s digital capabilities and e-commerce offering whilst providing the platform PJH’s customers want.
Speaking about the Portal’s new features, Brett Jenkinson, head of retail customer experience, PJH, said: “So much of the PJH Partners Portal™ functionality is driven by the feedback we receive from our customers through our VOTC programme and both the Digital Paperwork and Returns features were developed through this valuable feedback route and join other functionality such as delivery tracking, product images and data downloads – as well as an updated virtual showroom.
“PJH continues to invest heavily in the Partners Portal™ through the constant addition of innovative features and functions, recognising its importance as a sales channel, which now accounts for over two-thirds of all PJH sales orders. All new features bring us closer to our customers, providing convenience and ease of use and to support our aim to be the customers’ ‘First Choice’.”
Customer feedback from using the PJH’s Partners Portal™ is currently 4.85 stars out of a maximum of 5. This highlights just how well it meets the customers’ needs, and PJH will continue to invest to ensure it evolves to meet the ever-changing demands of customers and the KBB market sector.
To find out more about the updated PJH Partners Portal™, contact PJH on:- Tel: 0800 8 77 88 99 or visit the website: www.partners.pjh.uk
