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Grant Westfield, a UK manufacturer of wall panels, has strengthened its Customer Experience team with the appointment of Joseph Gawne as customer experience, quality, and training manager.

Joe brings several years of experience within the customer service sector, with a strong background in quality assurance, team leadership and coaching. He has successfully developed and embedded quality assurance frameworks into daily business operations, driving improvements in service delivery and ensuring consistently high standards across teams.

Commenting on his appointment Gawne said: “I’m really excited about the opportunity to contribute to Grant Westfield’s journey toward delivering a world-class customer experience. I look forward to working closely with the wider team to identify areas for improvement and to ensure that every customer interaction we deliver is consistently exceptional.”

Donna Baird, head of customer experience at Grant Westfield, commented: “Joe’s role is a new and key addition to my leadership team. He will be responsible for reshaping our customer interactions by creating and implementing a new customer experience framework. This will align our teams around new service standards and scoring systems, helping us deliver world-class service.

We currently have around 100,000 customer interactions annually, and Joe’s role will support us in monitoring and enhancing these.

Joe will also be responsible for training our Customer Service team. His training will cover soft skills as well as a continued focus on building knowledge of our systems, processes and products.

I’m confident that Joe will play a pivotal role in our success, and I know he’s looking forward to joining us here at Grant Westfield.”

For more information, please visit: www.grantwestfield.co.uk

After undergoing its most ambitious redevelopment in over 20 years, the Dulwich Picture Gallery is now home to the brand-new ArtPlay Pavilion, an interactive space for children.

The Villeroy & Boch Group has provided bathroom solutions that marry heritage sensitivity with modern innovation. Their products were chosen not only for functionality but also for their ability to complement the gallery’s historic architecture and contribute to a sustainable, accessible, and engaging visitor experience. 

The refurbishment demanded products that respected the gallery’s neoclassical interiors while offering modern usability. The Villeroy & Boch Architectura and Onovo collections were selected to fit perfectly into this narrative.  

Working within a historic building also meant managing constraints, such as compact spaces and the need for heritage preservation. That’s where Ideal Standard’s i.Life S range came in, offering compact, clever solutions that respect the intimate scale of the spaces without compromising on comfort or style.  

Family-friendly areas were equipped with Contour 21 Splash WC’s, designed specifically for younger visitors, providing thoughtful design tailored for children.

Touchless, water-efficient Armitage Shanks Sensorflow 21 taps and toilets supported sustainability targets, delivering a fully sustainable solution with touchless technology that conserves water and supports hygiene, helping the gallery meet BREEAM Excellent requirements.  

Constantin Von Boch, Head of A & D Sales Europe said: “It brings us immense pride to know our products now sit proudly within a listed building of great cultural significance. Supporting Dulwich Picture Gallery, a charity open to the public, brings real meaning to the architecture and design community.”

Navigating Challenges 

Refurbishing a building of historical significance presents its own challenges. Many of the original gallery spaces were compact, requiring careful planning to ensure comfort, accessibility, and compliance with heritage considerations. 

Chiara Barrett, senior architect from Carmody Groarke on the Dulwich Picture Gallery redevelopment, said: “Our work at Dulwich Picture Gallery reinterprets Soane’s pioneering architecture for a contemporary audience, creating new spaces that connect people with art, landscape, and light. Through careful design and a commitment to sustainability, we have strengthened the Gallery’s role as a place of learning, creativity, and engagement for generations to come.” 

For architects, designers, and specifiers, the Dulwich Picture Gallery refurbishment is a clear example of how heritage and innovation can coexist. Villeroy & Boch Group affirms its solutions demonstrate how carefully considered design, sustainability, and user-focused functionality can elevate every aspect of both historic and contemporary spaces. 

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Kinedo all-in-one shower cubicles have been chosen for the striking new luxury glamping resort at Pendigo Lake, NEC, ensuring guests enjoy hotel-style bathrooms in a woodland and lakeside setting. Phase 1, launched in August 2025, unveiled 11 bespoke pods, with 59 to be delivered in total, including overwater suites, woodland bungalows and a presidential suite with hot tub.

Created by AvantGlamp and manufactured by The Pod Factory, the pods feature Kinedo’s Brooklyn Factory and Kinemagic Design cubicles. Both combine style with complete, easy-to-install packages that eliminate the need for tiles, grout or silicone. Offering a focal point in each bathroom, they set a new standard for glamping accommodation. The resort will be ready ahead of the 2027 Invictus Games.

The industrial-style Brooklyn Factory features modern black profiles with classy white internal glass panels and black Crittal-style external glass doors and panels, along with a matching black showerhead, handheld shower, and shower valve. A statement cubicle for a statement project.

The Kinemagic Design is a design classic, featuring chrome profiles, a matching rain shower head and valve, white glass internal panels, and a low threshold entry. It offers the sophistication the project requires.

Alex Cash, the entrepreneur and managing director behind the Pod Factory, comments, “The NEC project demonstrates how we are becoming involved in larger-scale ventures. Each pod is designed to feel more like a hotel suite than a cabin, and we use our trusted suppliers to ensure we deliver accommodation solutions that meet exacting hospitality standards, tailored to AvantGlamp’s vision.

“We use Kinedo cubicles because they are an integrated package that includes internal and external panels, a door, tray, showerhead, valve, and all the necessary fixtures and fittings. They are quick and easy to install and ready for use without the need for tiles, grout or silicone. Importantly they offer a stylish focal point in the bathroom befitting the surroundings. The team at Kinedo bends over backwards to ensure we have what we need when we need it.”

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The organisation formerly known as the British Institute of Kitchen, Bedroom & Bathroom Installation (BiKBBI) today officially becomes The British Institute of Fitted Interiors Specialists (BIFIS).

The name change marks an important milestone in the institute’s ongoing evolution and reflects its broadened role within the fitted interiors sector. BIFIS remains the only Government-sanctioned institute focused on driving positive change and improving installation standards across the industry, supporting all areas of the sector.

Damian Walters, CEO of BIFIS, said, “Today is about looking forward. For almost two decades, we have supported our registered businesses, stakeholders and the wider industry, and our new name reflects the breadth of that support. While the letters above our door may have changed, our commitment to driving standards, nurturing talent and building consumer trust remains exactly the same.”

BIFIS launches with a refreshed visual identity and a new brand toolkit, which has been circulated to all BIFIS stakeholders with a request to all registered businesses, partners and other stakeholders to utilise these resources to ensure their channels reflect the name change, delivering a smooth transition and alignment across the industry.

Walters added, “This is more than a new name. It’s a renewed commitment to the people and businesses we serve, and to ensuring that fitted interiors specialists are recognised for the skill and professionalism they bring to homes across Britain.”

To obtain the BIFIS brand toolkit or to obtain more information on the name change, please email comms@bifis.org.

Frontline Bathrooms and Smiths Briten have hired industry stalwart Anica Beet as special projects manager, a newly created role designed to support the companies’ continued growth plans.

With a proven track record in the KBB sector, having worked for market-leading brands such as Roca, Moores Furniture, and Ikea, Beet had previously stepped back from industry life but has been persuaded by Darren Allison, group managing director, to join the team at this pivotal stage. Working across both businesses, Anica will bring her experience and insight to support marketing and sales initiatives as the companies embark on an ambitious three- to five-year journey of investment and development.

Speaking about the appointment, Darren Allison says: “Anica is someone I’ve respected for a long time, not only for her knowledge of the bathroom and merchanting sector but also for the energy and perspective she brings. At a time when both Frontline and Smiths Briten are investing heavily in customer service, stock, and systems, having Anica on board to drive special projects and provide an extra layer of support for our marketing and sales teams is an enormous asset. I am delighted to welcome her.”

On her decision to return to the industry, Beet commented: “I had officially retired, but Darren’s passion for the direction of the businesses was infectious. The opportunity to be part of this next chapter was too compelling to resist. I’m looking forward to working closely with the teams at Frontline and Smiths Briten to strengthen our customer proposition and support the exciting plans ahead.”

Laurence (CRL) has opened a new service centre in Denmark to supply customers in the Scandinavian countries and Baltic states from the newly founded CRL facility in Kolding, southern Denmark.

This third European location, alongside Manchester, UK, and Ilsfeld, Germany, marks the beginning of an ambitious expansion strategy in North America and Europe. In addition to the Danish location, CRL will open four new service centres in North America in the coming months.

“C.R. Laurence of Europe is growing significantly this year, despite a challenging market environment,” says Mark Adamson, CEO. “This is the right time for us to invest in bringing our CRL products and technical expertise closer to our customers in the various European markets.” Additional locations are planned for 2026.

CRL in Denmark stocks the entire European product range, with a local team providing customers with expert advice, technical support, and fast delivery.

T: +45 3672 0900

E: DK@crl.eu

For more details, call CRL 01706 863600 or visit www.crlaurence.co.uk

PJH has expanded its Bathrooms to Love furniture portfolio with Cara, a new handleless fitted range designed to offer both contemporary styling and flexible functionality.

Available in a choice of six modern finishes, including Matt Stone, Graphite Grey, and Arley Blue, Cara features 22mm premium doors and fascias, available in both slim (222mm) and standard (322mm) depths. The range can be configured wall-hung or floor-standing, with options to suit compact cloakrooms through to larger bathrooms.

The collection includes basin units, WC units, tall storage, drawer units, and mirrored cabinets, all featuring soft-close doors and drawers. Units can be paired with a one-piece basin and top, or a worktop and washbowl/semi-recessed basin for added design flexibility.

Bathroom-Review-BTL-PJH_CARA-ARLEY-BLUE.

With robust construction and a broad choice of unit sizes from 200mm upwards, Cara not only delivers on contemporary design but also on practical, long-lasting bathroom storage.

As with all Bathrooms to Love furniture collections, Cara can be complemented with coordinating brassware, ceramics and accessories, allowing customers to create a fully cohesive bathroom design.

Supplied rigid for ease of installation, the Cara range comes with PJH’s market-leading service package, including ordering via the PJH Partners Portal™ and Next Day Delivery to store or home address.

For further information on display deals, POS, and other showroom sales support, please contact PJH’s regional sales manager, who is available to assist. 

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Further information:

Bathrooms to Love by PJH: T: 0800 8 77 88 99  / www.partners.pjh.uk  / www.bathroomstolove.uk

Daniel Austin, CEO and co-founder of real estate finance specialist ASK Partners, has called on Chancellor Rachel Reeves to deliver urgent and decisive action in the Autumn Budget to restore confidence and stimulate growth in the housing market.

In an open letter to the Chancellor, Austin warns that the market is stagnating under the weight of speculation and uncertainty, with investors, developers, and homebuyers adopting a “wait and see” approach in response to mooted tax reforms – including the extension of National Insurance to landlords, a potential overhaul of capital gains tax, and replacing stamp duty with an annual property levy.

“Each policy under discussion may have fiscal merit,” Austin writes, “but they risk serious unintended consequences – from worsening supply and regional inequality to creating multibillion-pound revenue gaps.”

He argues that the uncertainty alone is paralysing activity – and without clarity, the fragile signs of recovery seen in recent house price and mortgage data could quickly fade.

The letter outlines seven key priorities for the Chancellor to consider this October:

Tax clarity – End speculation and ensure any reforms are phased, predictable and tied to supply-side incentives.

Support SME housebuilders – Restore the SME sector with planning support, small site access, and equity funding.

Fix the planning system – Remove political bottlenecks and fund private sector support to speed up approvals.

Tackle labour shortages – Back off-site construction to bring in younger, more diverse talent.

Revive social housing – Reform compulsory purchase to allow councils to deliver at real scale.

Accelerate brownfield delivery – Grant automatic planning for ESG-compliant regeneration projects.

Unlock investment – Rebuild investor confidence with clear, long-term frameworks for capital deployment.

“Housing has historically led the UK out of downturns,” says Austin. “The sector is ready to deliver – but we need credible, long-term policy, not short-term signals.”

He notes that the UK continues to fall well short of the 385,000 new homes per year needed to address affordability and economic growth – and calls for radical reform rather than reactive changes.

Bathroom and kitchen brand Abode is introducing FOCUS 60 – a comprehensive suite of products that encourages customers to take a pick-and-mix approach to bathroom design.

The range includes mixer taps, stone and steel basins, as well as floating basin shelves, LED mirrors, and a collection of UNO accessories. According to Abode, FOCUS 60 has everything required to create a modern, functional bathroom that combines different design features from the same brand and product range.

David Boddy, product manager at Abode, says, “Helping to create a balanced aesthetic, our FOCUS 60 range is multi-choice by design, meaning all you need to do is decide on what key elements you want to include in your new bathroom, whether you’re taking on a full renovation or just completing some essential upgrades.”

The FOCUS 60 range by Abode delivers:

BASINS

The CAVA RemaStone basin in a contemporary Pebble finish can be paired with Matt Black basin accessories, including the plinth, clicker waste, and bottle trap and priced from £349.

CAVA Round sits on a matching TABLEAU basin shelf also in Pebble (£499) with Matt Black wall brackets, and a pair of matching TABLEAU towel rails (£99 each).

The LEVARTO deck-mounted tall basin mixer tap in Matt Black (£259) stands out with its slimline spout and signature handle featuring a unique cutout design. At the same time, a complementary MAYAR Round LED-framed mirror in Matt Black illuminates from above (£359).

BATH

The bath area features the new LEVARTO floor-standing bath/shower mixer in Matt Black, which is designed with a tall body, round base, and practical UNO handshower (£799). To finish, a single UNO Robe Hook (£29, Chrome) is positioned on the green-tiled wall, allowing users to hang their bathrobe conveniently as they bathe. Available in Chrome, Matt Black and Brushed Brass, other UNO accessories include 60cm single towel rails and modern toilet roll holders, which coordinate with all UNO showering solutions also available.

PACKAGE DEAL

FOCUS 60 offers a range of ready-made Basin Packs, featuring various bundles of products that can be easily integrated into a new or existing bathroom space. FOCUS 60 Basin Packs start from £1,093 including VAT, and include a CAVA RemaStone or IOX PVD Steel basin, TABLEAU basin shelf, and matching basin accessories (taps, mirror, and UNO accessories not included).

All prices featured above include VAT, and to view the complete Abode Bathroom Brochure, just visit https://bit.ly/focus60

Exclusively available to bathroom retailers through its distribution partner, PJH Customers are invited to explore the collection and place an order using the PJH Partners Portal at www.partners.pjh.uk.

Alternatively, call 0800 877 88 99 (PJH Retailer Sales & Customer Services) or email sales@pjh.uk.

Messe Frankfurt is expanding its portfolio in the Central Asian market and, with the Intelligent Building Expo 2026, is organising its first-ever technical trade fair in Uzbekistan.

The new trade fair will take place in Tashkent from May 20 to 22, 2026. The areas included in its product portfolio are heating, ventilation, air conditioning, and water supply; lighting and building automation; security technology; and IT security.

As Wolfgang Marzin, president and chief executive officer of Messe Frankfurt, emphasises: “With our strong trade fair brands ISH, Light + Building and Intersec, Messe Frankfurt has the leading events relating to integrated and smart building technology, security technology and fire protection in its portfolio.

“We are very pleased that the Intelligent Building Expo will now allow us to bring together selected product areas from all three of these trade fairs. The new format gives us the opportunity to meet the needs of the region and to expand our expertise in Central Asia.”

The Intelligent Building Expo showcases cutting-edge technologies in climate and water management, lighting, and security systems. Serving as a key meeting point for manufacturers, architects, engineers, and government representatives, it marks the eighth event that Messe Frankfurt has hosted in Uzbekistan, following successful exhibitions such as Automechanika Tashkent and Heimtextil Uzbekistan.

In partnership with Business Media Central Asia (BMCA), Messe Frankfurt continues to expand its presence in the region. BMCA, a regional leader, oversees Messe Frankfurt’s events in Uzbekistan and Kazakhstan.

Uzbekistan has become one of Central Asia’s fastest-growing economies, with over 57,000 active companies, many of which are involved in construction and urban development. This rapid growth presents significant opportunities for international businesses offering solutions in energy efficiency, water management, and building security.

The European Union recently announced a €12 billion investment in energy, infrastructure, and digital connectivity, further solidifying the country’s status as a key market for sustainable development.