New research from Houzz reveals what UK homeowners truly value during home renovations, offering fresh insights for architects, builders, and interior designers aiming to elevate the client experience.
First impressions matter more than ever
One of the standout findings from Houzz’s recent survey is the importance of a strong first impression. Nearly half of homeowners (49%) say one of their biggest challenges is finding a trustworthy renovation professional. Additionally, 34% are frustrated by unclear or incomplete quotes, and 30% cite poor early communication as a major issue.
These results make one thing clear: transparency, reliability, and proactive communication are critical from day one. Homeowners are far more likely to choose professionals who offer detailed quotes, explain their process, and keep them informed at every stage.
Communication is the cornerstone of a successful renovation
Beyond the initial consultation, communication continues to shape the overall renovation experience. According to the survey, 31% of homeowners wished they had received more frequent updates, while 17% needed clearer timelines to feel confident throughout the project.
Today’s homeowners expect renovation professionals to act as project partners – offering budget transparency, design visibility, and a steady stream of updates. Whether it’s outlining the next steps or flagging potential delays, clear communication builds trust and reduces stress.
The Houzz Pro Client Dashboard: smarter renovation management
To help both professionals and homeowners stay on the same page, Houzz Pro has enhanced its Client Dashboard, making it even easier to manage renovation projects from start to finish. Key features include:
- Interactive 3D floor plans
- Project timelines with daily updates
- Integrated messaging and approvals
- Streamlined invoicing and payment tools
These tools simplify the renovation process by keeping all important information in one place. As Jordan E., a client of Davis Interiors, shares: “Houzz Pro really helps you feel like you’re in control. Having one central hub for renderings, choices, and updates made the entire process feel seamless.”
The right professional makes all the difference
With 93% of homeowners hiring a professional for their kitchen or bathroom renovation, choosing the right expert is essential. Beyond technical skills, homeowners value pros who offer guidance, collaboration, and peace of mind throughout the journey.
Houzz Pro equips renovation specialists with the tools to meet these expectations, grow their reputation, and deliver an outstanding client experience every time.
Survey conducted by Houzz in Nov–Dec 2024, featuring 589 UK users involved in kitchen or bathroom renovations for 2024–2025.