Tissino’s continued focus on customer service and product quality has delivered strong results, as shown in its latest retailer feedback survey, with those attending the Open Week taking part. Retailers rated Tissino’s customer service 9.5 out of 10, highlighting the company’s responsiveness, ease of ordering, and supportive team approach.
The survey also confirmed strong confidence in product quality, with respondents giving Tissino a score of 4.89 out of 5 when asked how likely they are to recommend the products to end users. This reinforces the brand’s position as a reliable partner for showrooms looking to offer a full, design-led bathroom range.
As part of its ongoing commitment to building relationships with the trade, Tissino recently hosted a dedicated Retailer Open Week at its Warrington HQ. The event gave customers the opportunity to view the latest product launches in person and spend time with the Tissino team. Across five days, the company welcomed 134 visitors from 84 retail partners, with attendees travelling from across the UK, including as far as Glasgow, to take part.
Helen Ray-Dennett, head of marketing at Tissino, says: “We’ve always invested in building strong, direct relationships with our customers. The feedback reinforces that it’s working, from customer care to product design, we’re focused on delivering consistency across the board.
“The Retailer Week was well attended, and it was great to see many of our customers face-to-face. Our newly launched products were well received, and we look forward to seeing them in customer bathrooms soon.”
Tissino’s full bathroom collection includes furniture, brassware, radiators, trays, and accessories—with matching finishes and product styling carried throughout. Retailers also noted the convenience of a “complete, one-stop-shop” product offer and welcomed regular new product development and showroom support.