Bathroom manufacturer, Tissino, has expanded its online trade portal with a suite of new tools designed to remove friction from day-to-day retailing. The update is part of the brand’s ongoing investment in customer service.
The enhanced portal now brings marketing assets, ordering support and account admin together in one place. A new Retailer Resources section gives customers immediate access to product imagery for websites and print, the ability to order point-of-sale materials and samples, and a ready-to-use content bank of pre-made social posts to speed up local marketing. Practical account features have also been extended, with trade partners now able to view statements, download invoices and browse an outlet area for discontinued product offers.
Helen Ray-Dennett, head of marketing at Tissino, says: “Our investment into our online portal is first and foremost about supporting our customers and partners. When imagery, POS, samples and content are easy to find and simple to order, stores can concentrate on serving customers and closing sales. The same applies to statements and invoices. Putting these essentials behind one login is a straightforward way to support growth across our network.”
The release builds on a year of focused investment in the service side of the business, with digital self-serve tools prioritised alongside the team’s established phone and email support. By consolidating marketing resources and account admin inside the portal, Tissino aims to reduce back-and-forth requests, shorten lead times on collateral, and help retailers keep product presentation consistent across channels.
The updates are live and available to all Tissino trade customers. Retailers can log in to access the new features immediately; new partners can request access through their usual Tissino contact.